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Delivery & Returns:

This document sets are the Terms and conditions of purchasing on attivaindia.com and is applicable to customers in India only.

Attiva India reserves the right to reject the return of products which are not in acceptance with our Delivery & return policy.

This policies are applicable only to online customers and does not extend to customers who have purchased from a Attiva stocklist.  Items purchased from Attiva India stocklist are bound under that relative Return & Exchange policy.

Attiva India cannot be held accountable or provide refund and exchange for the purchase made outside of attivaindia.com

Delivery:

We give authority to leave all our parcels with courier please.

For this reason we suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered, should no matter present at delivery, the parcel will be left at the address.

Once an order is marked as delivered by courier, it is the customer’s responsibility to retrieve the order from the courier.

Once an order has been dispatched, Attiva India is unable to amend the delivery location or redirect your order.

Online Return policy:

Attiva India is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Attivindia.com, you are entitled to a return within 30 days of receipt. It should meet the below requirements:

  1. Your order confirmation number is provided as a proof of purchase.
  2. Tags attached are attached to all items.
  3. Garment in original condition, including unworn & unwashed. (Please make sure that swimwear is tried on over your own underwear. In the interest of hygiene we may refuse the return of items, where it is obvious that this hasn’t been done.)
  4. Print a return form here and complete and enclose your return package.

Returning your online purchase:

Attiva India offer FREE returns using India post. This can be found via the Parcel Return Portal. You must provide your order number (found on your order confirmation email) reason for returning your item(s) and your details.

Once you have created your returns post lable, take note of your return reference number. An email will be also sent to you with this info.

This number can be used to track your return via India post.

Refund payment:

Refunds will be processed to the original payment method within 5 business days of Attiva India receiving the returned Item. Notification will be sent to nominated email address at the time of the transaction.

Exchange:

Attiva India offers exchange and /or replacements that meet the required criteria for another size or colour of the same style, subject to the product availability. There will be processed within 5 business days of receipt and notification of their transaction will be provided to the nominated email address.

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